Capture the stay, where it matters most.
AI concierge and operator intelligence for short-term rental operators.
What The Butlr™ Does For Your Business
An embedded platform that prioritises revenue optimisation and operational efficiency, with exceptional guest experience as the natural outcome.
Revenue Intelligence
A guest asks about checkout time, and Ava offers a late checkout add-on in the same reply, before you'd have thought to.
Business GrowthRisk Prevention
A guest mentions a dripping tap, in passing, and Ava flags it to your team, who sort it that same day, not after it's already in a review.
Fixed Before CheckoutBusiness Intelligence
A dozen guests this month asked Ava about breakfast options nearby: that's a signal to launch an in-room breakfast add-on, not just directions to a cafe.
Revenue SignalOne platform, two sides.
Ava, your digital concierge
A concierge in their pocket from booking to checkout: instant answers, local recommendations, and a direct line to your team when it matters. No app download, no waiting on WhatsApp.
Tap to speak to Ava. Guests can talk, not just type. Instant answers, day or night, with a direct line to your team when it matters.
The intelligence layer
Every guest interaction becomes a signal: issues flagged before they hit a review, patterns across your properties, upsell opportunities you'd otherwise miss. One dashboard, not six inboxes.
Not a digital guidebook. Not a generic chatbot bolted onto your PMS. The Butlr™ sits between the two, so nothing falls through the cracks between a guest's question and your bottom line.
Your side of it.
Every guest message, sorted, escalated and counted, all in one place, not six inboxes.
- Unit 12 · Riverside Mews Guest reports a dripping tap in the bathroom Escalated
- Flat 9 · Riverside Mews Ava flagged an airport transfer, £35, awaiting your approval Pending approval
- Unit 3 · Riverside Mews Early check-in requested, flight lands 10am Approved
- Flat 7A · Northgate House Extra parking permit requested for the week Resolved
- Flat 2 · Northgate House Heating not working, engineer booked for today Resolved
12 of this month's guest questions were about breakfast options nearby, a recurring pattern worth turning into an in-room breakfast add-on, not just a direction to a cafe.
From Guest Message to Business Impact
The same three steps turn every guest interaction into revenue captured, risk caught early, and intelligence you can act on.
Your guests ask
Check-in details, the wifi code, somewhere to eat, a problem in the flat. Ava answers instantly, in your voice, with no app to download.
Every answer becomes a signal
Questions, requests and complaints are logged, categorised and tied to the unit they came from, not buried in a WhatsApp thread nobody reads twice.
You act before it costs you
Issues reach your team while the guest is still on site. Patterns reach you before they become a run of bad reviews.
Why I built this
Usman, Founder, The Butlr Concierge LtdI've managed short-term rental properties across the UK, everything from city apartments to multi-million-pound estates. Every problem The Butlr solves is one I was solving by hand at 11pm.
The Butlr is the direct response to those problems, not a guess at what operators might need.
Your guests' data, handled properly.
- Guests accept our terms and yours separately, at first login, under a UK data processing agreement with every operator.
- Your data is isolated from every other operator on the platform.
- ICO registered: ZC071802.
- Data Processing Agreement available before you sign anything.
See what The Butlr™ catches.
We're onboarding a small number of founding partners, set up with you, not handed to you.