Butlr
BUTLR
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ABOUT US

Who am I?

I am Butlr, your very own personal assistant. If you ever feel short on time or don’t have the means to run your errands, I am more than happy to take care of the matter for you. I can pick up your laundry, do your shopping, deliver your flowers, and much more. All you have to do is give me a tap.


What do I do?

“Your pickups, drop offs, and even your shopping are for me to handle.”

My services include:

Pick Up & Drop Off and Purchase & Drop Off for:

  • Shopping for groceries or personal items
  • Flowers for all kinds of occasions
  • Gifts for any celebration
  • Running errands such as paying utility bills and delivering packages
  • Pick up/Drop off of laundry and other personal items

Trackability

You can check and track your order status with the Butlr app.


How do I do it?

Is there a shirt on sale at your favorite clothing outlet and you can’t find the time to head down to buy it? Butlr has you covered. Just snap a photo of your desired item, send me your details, and I will personally see to it that it will be delivered right to your doorstep.

What about forgetting your wallet or keys with a friend after a fun night out in Dubai? All you have to do is tell me where they are and I will have it arranged for them to be delivered back to you.

How about forgetting to buy a gift for your significant other on your anniversary? You probably don’t deserve them, but I’ll help you out anyway.

Just open the Butlr app on your smartphone and tell me how I can be of service. I’ll have it done in no time.

PRICES

Purchase & Drop off
  • Purchase & Drop off services are paid according to distance travelled by drivers, in addition to a percentage (%) bracket based on the item’s price.
  • For distances up to 20 km, a fee of AED 35 will be charged.
  • For distances between 20 and 50 km, a fee of AED 55 will be charged.
  • For distances between 50 and 100 km, a fee of AED 75 will be charged.
  • For distances that are over 100 km, a fee of AED 200 will be charged.

  • For items between AED 0 and 1,500, a 10% charge will be added to the original price.
  • For items between AED 1,501 and 3,000, a 7% charge will be added to the original price.
  • For items between AED 3,001 and 5,000, a 5% charge will be added to the original price.
  • For items priced at AED 5,001 and above, a 2% charge will be added to the original price.
Pick up & Drop off
  • Pick up & Drop off services are paid according to distance travelled by drivers.
  • For distances up to 20 km, a fee of AED 35 will be charged.
  • For distances between 20 and 50 km, a fee of AED 55 will be charged.
  • For distances between 50 and 100 km, a fee of AED 75 will be charged.
  • For distances that are over 100 km, a fee of AED 200 will be charged.

FREQUENTLY ASKED QUESTIONS

If the product(s) can be carried by a person and fit in a car, the delivery can be made.
You can pay via card on the Butlr app once you place your order.
Butlr solely provides delivery services for your orders. In case a product is not to your satisfaction, I can arrange for it to be returned, but it would be counted as a complete new order that will be paid for.
Yes, the Butlr’s services are available across the United Arab Emirates.
If your order has already been processed, it cannot be cancelled nor reversed. If your order has not been processed yet, we will handle the cancellation once you inform us.
It depends on the quantity and size of your items. You can always track your order through the Butlr app to know its delivery status.
We will always make sure that your items are delivered in a safe and timely manner. However, if there is something that holds great value to you or is fragile, we highly recommend transporting these items yourself.

Terms and Conditions

Welcome to Butlr

These terms and conditions outline the rules and regulations for the use of the Butlr mobile application.

By accessing this application we assume you accept these terms and conditions in full. Do not continue to use the Butlr's application if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this application and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, Butlr. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using the Butlr application you consent to the use of cookies in accordance with Butlr’s privacy policy. Most of the modern day interactive applications use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Butlr and/or its licensors own the intellectual property rights for all material on Butlr. All intellectual property rights are reserved. You may view and/or print pages from the Butlr mobile application for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from the Butlr mobile application
Sell, rent or sub-license material from the Butlr mobile application
Reproduce, duplicate or copy material from the Butlr mobile application
Redistribute content from Butlr (unless content is specifically made for redistribution).

Hyperlinking to Butlr Content

The following organizations may provide links to our application without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;

When we are listed in certain directories, online directory distributors may link to our application in the same manner they hyperlink to the applications of other listed businesses and Systemwide Accredited Businesses, except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organizations may link to our home page, to publications or to other application information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our application, you must notify us by sending an email to support@thebutlr.com

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our application, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our application as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our application or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Butlr’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you stop using our services, as well as to deny a Client privilege to our services for any reasons we deem fit. Shall we decide to deny a Client services, then ongoing orders would be terminated immediately without any reimbursement being made.

Content & Use Liability

We shall have no responsibility or liability for any content appearing on our application, especially if the content refers to products or services offered by our Partners of any kind.

When you use any of the services offered on the Butlr mobile application, you are doing so on your own risk, and agree to use it with conscious and never in a manner deemed illegal or contradictory to local laws, regulations and customs. When confirming the purchase of a service, you are agreeing to bear all legal responsibilities of the item(s) being transported, and to answer to authorities if necessary.

PRIVACY AND POLICY

theButlr built the theButlr app as a Commercial app. The Services are provided by theButlr and are intended for use as is.

This page is used to inform theButlr mobile application users regarding our policies with the collection, use and disclosure of Personal Information if anyone decided to use our Services.

If you choose to use our Services, then you agree to the collection and use of information in relation to this policy. The Personal Information that We collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at theButlr unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Services, We may require you to provide Us with certain personally identifiable information. The information that We request is retained on your device and is not collected by Us in any way.

The app does use third party services that may collect information used to identify you.

Link to the privacy policy of third party Services providers used by the app.

Google Play Services
Log Data

We want to inform you that whenever you use Our Services, in a case of an error in the app We collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing Our Services, the time and date of your use of the Services and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

These Services do not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse Our cookies, you may not be able to use some portions of these Services.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate Our Services;
  • To provide the Services on our behalf;
  • To perform service-related Services; or
  • To assist Us in analyzing how our Services are used.
  • We want to inform users of these Services that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on Our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security

We value your trust in providing Us your Personal Information, thus We are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.

Links to Other Sites

The Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Us. Therefore, We strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case We discover that a child under 13 has provided Us with personal information, We immediately delete this from Our servers. If you are a parent or guardian and you are aware that your child has provided Us with personal information, please contact Us so that We will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about the Privacy Policy, do not hesitate to contact us at info@thebutlr.com

CONTACT US